Island Sole


Frequently Asked Questions

GENERAL INFORMATION


What is your contact information?

Email: weborders@islandsole.com

Mailing Address:

91-275 Hanua Street

Kapolei, HI 96707

Are all the designs and styles that I see in the store also available online?

All Island Sole proprietary products are available on our website. This includes Island Sole slippers, Kavai charms, Colorfuse apparel and décor. Our featured premium footwear brands, including Olukai, Birkenstock, Teva and more, can be purchased in-store only. Visit our BRANDS pages for more information on which store locations each footwear brand is sold at. 

Are your products really made in Hawaii? 

All our Colorfuse products (art, coasters, magnets, décor) and Island Sole brand slippers are both designed and made at our manufacturing facility in Kapolei, Hawaii. Other product (totes, hats and apparel) are made overseas and designed & printed in Hawaii. 


SHIPPING & RETURNS


What are your shipping methods?

We offer free in-store pick up or via USPS to anywhere in the United States.

Can you ship out multiple items in one box? 

Yes. We try to package products together as efficiently as possible to minimize shipping costs for our customers.

What is your return policy?

Apparel and ready-made merchandise can be returned within 30 days of purchase as long as it meets the following guidelines:
•    The product is returned with the original merchandise tags
•    There are no visible signs of wear and tear; apparel must be unworn and in resalable condition
Please note all shipping costs incurred through the purchase and return of the merchandise will not be refunded.

 


Payment


What forms of payment do you accept?

We accept all major credit cards in-store and on the web, including Visa, Mastercard, American Express, Discover and JCB.

Do you give a discount if you're buying more than one item? 

No, not at this time. However, since we are locally manufacturing a large variety of our products, we are able to keep the costs down, and we pass these savings on to our customers. Our prices are competitive with similar brands, and many of our products cannot be found anywhere else.


CARE & USAGE


Why does the t-shirt say “Made in China?”

The shirt blanks are made in China, but the designs are by local artists and the printing is done here in Hawaii.

What are the care instructions for t-shirts?

Machine wash t-shirts in cold water and tumble dry on low. Use non-chlorine bleach when required. Do not iron decoration.

Do the t-shirts shrink?

No.  They are a cotton and polyester blend.  The shape and sizing will stay intact, even if you wash and dry on high heat.

Are the t-shirts true to size?

Yes, although for the women's tanks are slightly wider in the armhole area.

Do you have men's tank tops available?

Not at this time.

Will the Island Sole slippers give me blisters? 

Island Sole slippers should not give you blisters, however, each person's feet or experience will vary. Like most footwear, the slippers stretch and soften over time and become more comfortable with continued wear.   

Do you carry Women’s size 4 slippers? 

Yes, size 4 can be found in the Youth section.

Do the Island Sole slippers come in different widths?

Yes. We offer unisex and women's footbed sizes. We also offer wide and slim straps. For more information on our sizes, please refer to our sizing chart.

Does the print on the Island Sole slippers fade over time?

No.  The print is fused into the polyester strands and will not rub off or fade from normal wear.  

What are the KAVai Charms used for?

The charms can dress up any apparel, including slippers, bags and hats, by simply poking the pin through the material and securing on the backside with the clamp. You can even bedazzle your phone or electronics by using super glue to secure the charm.